3 reasons for remote maintenance in building automation

Due to the many possible applications of modern building automation, new demands arise in daily use and installations have to be extended or maintained accordingly.

With the help of bitconnect24, these changes or maintenance of systems can also be carried out remotely. Thanks to remote access, it is no longer necessary for a service technician to be physically present at the plant. The time saved in this way can reduce costs and increase customer satisfaction.

From the point of view of a system integrator, a professional remote maintenance solution is not only suitable because of the cost savings. There are further reasons why remote maintenance with bitconnect24 makes sense for building automation.

Safeness

It cannot be stressed often enough: Safety is our top priority! Office network infrastructures often use Microsoft-based management of credentials, combined with firewalls and VPN, to securely extend the intranet to the Internet. Maintaining and configuring such an infrastructure requires IT resources. This can be susceptible to attacks and leaks following the complex configuration or to human error.

The bitconnect24 solution also includes relevant IT security components for Internet-based communication, such as strong end-to-end encryption, two-factor security, event audit trails and role-based account management. But in addition to these, the solution also includes standard measures to eliminate vulnerability risks arising from misconfiguration or human inattention.

Security

Security is a top priority, but we also believe that usability is critical to ensuring security. The simpler the solution, the more likely it is to operate as intended.

A remote maintenance solution must be simple yet secure to meet all customer requirements.

Access control

With bitconnect24 you do not need to follow any rules for the setup as with a classic VPN infrastructure. You simply control which users have access to which customer location at the user account level. This can be divided up to a detail level. For example, a service technician can program a specific device, while another service technician can only access his web interface. The GateManager Administrator Portal offers a clear overview of all user accounts and their individual accesses, regardless of how many locations, devices and users are managed.